What Our Support Covers
Practical support for daily operations, troubleshooting, remote assistance and software updates — helping your business reduce downtime and keep systems running smoothly.
Call-In & Email Support
Get direct assistance from our support team for daily software questions and operational issues.
Remote Support
Allow our team to troubleshoot eligible technical issues remotely through UltraViewer for faster assistance.
Technical Assistance
Receive guidance for reports, transactions, user operation and common system adjustments.
Software Updates
Keep supported systems current with relevant fixes, improvements and applicable compliance updates.
Download UltraViewer 6.6.124
Install UltraViewer for secure remote assistance. Our support team can connect quickly to help troubleshoot, configure settings and resolve issues efficiently.
Download NowSupport Coverage Period
Our solutions include a structured support coverage period to ensure your business operates smoothly with minimal disruption.
You will benefit from continuous technical support, regular system updates and product improvements designed to maintain long-term stability, efficiency and performance.
Fair Use Policy
To ensure consistent and efficient support for all clients, our services are provided under a fair use policy.
Support is intended for standard operational assistance, including troubleshooting, system guidance and general usage support.
Requests that are unusually extensive, repetitive or outside normal support scope—such as large-scale data corrections, complex customizations or non-standard system changes—may require separate arrangements.
For full details, please refer to our Vtech Fair Use Policy .